Andy Hanselman

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Andy Hanselman Biography

Andy Hanselman - Customer Service and Marketing Keynote Speaker

Topics:

Business
Marketing & Branding
Motivation & Teamwork

Andy Hanselman is a recognised expert in improving business competitiveness. His refreshing and insightful ‘take’ on how successful businesses win in this increasingly competitive world means he’s in demand as a speaker at business events, conferences, seminars and ‘in company’ sessions around the world.

Andy's Presentations and Key Themes

Andy is recognised for his humorous, pragmatic and down-to-earth approach, and is guaranteed to ‘wow’ your audience. His fast-paced, ‘no holds barred’ style offers audiences real solutions to today’s business problems of increased competition, massive choice and ever rising customer expectations.

Andy’s central themes are customers, competitiveness and competence. De-mystifying the jargon and blowing away the ‘buzzwords’, he offers a ‘refreshing’ look at the key ingredients to creating a truly competitive business. It means getting, and staying ahead of the competition by daring to be different, focusing on creating ‘devoted’ customers, developing a team of committed, passionate and effective people and establishing a culture that inspires everyone in the business to make a real difference.

Andy offers an insight into how successful businesses do this. Not the latest ‘fad’ or hyped ‘panacea’ for business success, but proven techniques that help individuals challenge what they currently do, and identify ways of doing it better.

Speaking Topics

Andy’s 20 years as a business owner, consultant and advisor means he doesn’t just have one speech. His wealth and depth of experience means he can deliver stimulating, challenging and insightful presentations on topics such as:

Customer Service, Sales and Marketing
Creating Competitive Advantage
Delivering ‘Remarkable’ Experiences
Thinking in ‘3D’
Team Work, Vision and Values
Culture as Competitive Advantage
Leading and Motivating Others
Maximising Customer Relationships

There will be no academic theories, but thought provoking inputs to help people reflect on their own performance and identify ways to get better.

Adapting his Presentation for your Organisation

Andy likes to tailor his presentation to your organisation. He wants to know about the challenges you face, your plans for the future, the barriers and blockages your people experience along with the success factors that make your organisation great. He also needs to know about the audience, what you want them to do differently as a result, who else will be speaking and the overall format of the day. Where necessary, Andy will talk to your key people before the event to ascertain their views and aspirations and ensure he delivers messages consistent with their own. This allows him to prepare and plan a presentation that delivers exactly what you want. ‘Relevance’, ‘rapport’ and ‘real world’ are consistent ingredients of an Andy Hanselman presentation. Of course Andy also liaises with the production team, organisers and support team to minimise the ‘hassle factor’ in the build up to your event.

Andy as an Author

Andy regularly writes, consults and speaks about business competiveness, sales, marketing and customer care issues. He is the author of two books: ‘Thinking in 3D – Creating A Business That’s Dramatically And Demonstrably Different’, and ‘Revolutionise The Profitability Of Your Business’, and is currently working in his third, ‘How to Create ‘Devoted’ Customers’.

For further information or to book Andy Hanselman, call us on +44 (0) 20 8365 3200 or email info@speakerscorner.co.uk

Andy Hanselman Video

Andy Hanselman Speaker Showreel - Click play to watch a short sample video clip of Andy Hanselman. For more information on Andy Hanselman please contact one of the Speakers Corner booking agents on +44 (0) 208 365 3200 or email info@speakerscorner.co.uk

Andy Hanselman News

A selection of relevant news related to Andy Hanselman and Business stories. For more information on Andy Hanselman or details as to how to book Andy Hanselman for your corporate event, then please contact one of the Speakers Corner booking agents on +44 (0) 20 8365 3200 or email info@speakerscorner.co.uk

The Sunday Times Business Person of Year - The Finalists
23rd December 2009The Sunday Times has announced its list of contenders for their annual Business Person of the Year award. The finalists have shown true grit and determination - many have hauled their businesses through a rather perilous time unscathed and are survivors in the business world. The contenders are Angela Ahrendts (pictured left), Ross Brawn, Frank Chapman, Richard Cousins, Founders of Twitter, Jack Dorsey, Biz Stone and Evan Williams, Steve Jobs, Sam Laidlaw, Alan Mulally, Kate Swann, and John Varley.

BSkyB is Britain's most admired company 2009
2nd December 2009Media firm BSkyB landed the top spot in Management Today's Britain's Most Admired Companies awards on monday night. Led by CEO Jeremy Darroch, the organisation is one of the youngest to be handed the accolade, topping each of the nine criteria to secure the award. Matthew Gwyther, editor of Management Today said: 'It (BSkyB) is barely more than a stripling upstart amongst the great names of UK business, some of which have been around for centuries in one form or another. It has shown that a class-leading product, well marketed and slickly delivered, can continue to grow and prosper even in the most challenging circumstances.' Tesco and Johnson Mathey took the second and third slots respectively, with Cadbury, GlaxoSmithKline and Rolls-Royce trailing at numbers four, five and six.

Heavyweight keynote speakers are expected at the CBI Conference today including Gordon Brown, David Cameron, Dominique Strauss-Kahn & Stuart Rose to name but a few
23rd November 2009Heavyweight keynote speakers are expected to address the CBI conference in London today. Talking to the most influential and important of business audiences will be our political leaders Gordon Brown, David Cameron and Nick Clegg, business chiefs such as Sir Stuart Rose and Stephen Hester, as well as Lord Adair Turner, BBC Economics Editor Stephanie Flaunders and the CBI's Director-General Richard Lambert. Chairing the conference will be CBI's President, the recently appointed Helen Alexander, former chief executive at The Economist and the first woman in the role.

Lessons learnt from Steve Jobs, co-founder of Apple - one of the greatest speakers ever
19th November 2009The Times is featuring extracts from Simon Maier and Jerremy Kourdi's book 'The 100: Insights and lessons from 100 of the greatest speeches ever delivered'. Read The Times article on lessons learnt from one of the world's best speakers - Steve Jobs, co-founder of Apple and former chief executive officer of Pixar Animation Studios.

WHO MOVED MY GURU?
19th December 2008The economy may be tanking, but not Malcolm Gladwell. His new book, “Outliers,” a characteristically snappy look at what made the Beatles, Bill Gates and other superstars so successful, enters the hardcover nonfiction list at No. 1

Diageo wins 'Britain's Most Admired Company 2008' award
11th December 2008Drinks major Diageo has won the coveted title of Britain's Most Admired Company 2008 in MT's annual poll. At the awards ceremony last night at Claridge's, Diageo’s CEO Paul Walsh accepted the award from Lord Heseltine, chairman of Haymarket Media...

Matching what is possible with what is needed - Rowan Gibson's latest online column
30th October 2009Rowan Gibson is a global business strategist, a bestselling author and an expert on radical innovation. He teaches organisations how to seize new growth opportunities, create new markets and even transform industries by recalibrating their whole organisational system around the paradigm of innovation. He is also one of world’s most in-demand business speakers. Rowan has just published his latest online column about how companies need to drive innovation from both the technological side of the organisation and the customer side. To read Rowan's thoughts, just click on the title.

Stephen Fry pleased as punch with new appointment
16th August 2010It has been announced that Stephen Fry has been appointed to join the board at Norwich City football club and he joins a league of writers, chefs, and business leaders such as Theo Paphitis and Karren Brady who are well-acquainted with the world of business and football

Ruby Wax's new business venture - executive coaching
30th September 2009Ruby Wax is trying to tame the outsized egos of the business world with her new venture - executive coaching or as she prefers to call it, management retraining. Her focus is on teaching four basic principles: self awareness, self management, social awareness, and relationship management. In a credit-crunched world, Ruby believes that there is a real need for these skills.

JACQUELINE GOLD VOTED BUSINESS ICON
14th November 2007Jacqueline Gold, Chief Executive of Ann Summers and Knickerbox, has been voted one of the top business icons in a poll of women by Everywoman and NatWest Bank

Andy Hanselman Reviews

Andy Hanselman has spoken and appeared at a number of recent corporate events. Please find some client speaker testimonials and reviews for Andy Hanselman for a number of these events and conferences. If you would like some additional information as to how to book Andy Hanselman for your corporate event, then please contact one of the Speakers Corner booking agents on +44 (0) 208 365 3200 or email info@speakerscorner.co.uk

"Andy has worked with our sales teams, senior managers and directors over the past few years in both UK and Ireland, and I would highly recommend him to any other organisation. His ability to personalise his sessions to what is required practically in a business today is quite unique. Each of his presentations captures his audience attention and allows each person to identify the potential within themselves. Andy captivating delivery creates an environment of participation and enjoyment. Our company has benefited from his training and we look forward to working with him in the future"
Director of Sales, Ronseal UK & Ireland

"A stimulating and enthusiastic way of presenting standard marketing theory and activity. The best I have ever come across - REMARKABLE!"
Practice Manager, Watson Esam

"The mark of a great speaker is one who is genuinely interested in his audiences. Homing in on the challenges they face and the motivational buttons to press at precisely the right time are just two of Andy fortes and we value enormously his contribution to our events programme each year. Andy has shown that he understands where his audience is and how to get it where it needs to be"
Chief Executive, Entrepreneurs Forum

Q & A with Andy Hanselman

Speakers Corner interviewed Andy Hanselman to give you a bit more insight as to the type of performance and delivery you would expect from Andy Hanselman However for more information on Andy Hanselman or details as to how to book Andy Hanselman for your corporate event, then please contact one of the Speakers Corner booking agents on +44 (0) 208 365 3200 or email info@speakerscorner.co.uk

Speakers Corner: How did the corporate speaking all start?

Andy Hanselman: Back in 1989 I worked for someone else in a training and consultancy business and found myself, dabbling, in the speaking side of things when no one else was available to do it!

Speakers Corner: Can you remember your first speaking engagement?

Andy Hanselman: Cash flow forecasting for start up businesses!!!! A colleague was stuck in a traffic jam and I was volunteered to present. I knew very little about it – and went through a 5 minute emergency personal tutoring session over the phone with him before I got going! It all went very well!

Speakers Corner: And your last event?

Andy Hanselman: Maximising Customer Relationships. – a key note on marketing and customer service to 120 business leaders at a Cornwall Chamber Of Commerce event.

Speakers Corner: Which event has been your favourite and why?

Andy Hanselman: Wow, there.s been so many! Top 3: Successful Selling‟ Conference with the Institute Of Sales and Marketing Management, ICC Birmingham – speakers from all over the world, USA, Australia, and me from Sheffield! Peaks and Pitfalls‟ Conference with The Entrepreneurs Forum, Newcastle Upon Tyne – a fantastic, entrepreneurial buzz‟ as there always is with their events. Senior Managers‟ Strategic Conference‟ with Nidera in Rome, Italy – great people, beautiful city!

Speakers Corner: If you could speak at any event, past or future, what would it be?

Andy Hanselman: TED Conference, Long Beach California . THE conference to be involved in! . just attending is the initial target goal for me . Then I.ll be presenting!

Speakers Corner: Who would you most like to share a platform with?

Andy Hanselman: Wow, again, so many.... Nelson Mandela, Seth Godin, Tom Peters will do for starters!3d45

Speakers Corner: On average, how many times a year do you speak at corporate events?

Andy Hanselman: 50 – 100, some small, some big

Speakers Corner: Do you use powerpoint?

Andy Hanselman: Normally, Yes, but have done lots without!

Speakers Corner: Are you as happy speaking to 50 as to 1,000 people?

Andy Hanselman: Yes, without doubt – smaller audiences allow more interaction, discussion and debate

Speakers Corner: How do you like to be introduced?

Andy Hanselman: Here's Andy Hanselman..... I'll do the rest

Speakers Corner: Do you always like to do a briefing call before the event?

Andy Hanselman: I think it's imperative – the more I know about the audience, their mix, their issues, their needs and their challenges, the better I can develop and deliver a presentation to address those things – I don't have any scripts!

Speakers Corner: What are the most asked for topics?

Andy Hanselman: Sales and Marketing, Customer Service, How to create more customers, How to keep customers, Differentiating your business in the marketplace, Leadership – maximising people performance, Maximising profitability

Speakers Corner: Is your speech at all interactive with audience participation?

Andy Hanselman: It obviously depends on the purpose of the presentation and the time available. Wherever possible, Yes, undoubtedly – the more I can engage with the audience, the more I can help deal with the issues they face

Speakers Corner: Do you have any funny/embarrassing speaking anecdotes you care to share?

Andy Hanselman: I was once running a seminar at a very busy hotel on „creating delighted customers‟ to about 100 sales and marketing executives. We‟d got going, and had started with an interactive session where people got to know each other. I then started „doing my stuff‟ and as I was in „full flow‟ a hand went up „Excuse me‟ said a shy looking guy „This isn‟t Health & Safety At Work For Drainage Engineers, is it?” He‟d got the wrong seminar, and embarrassingly left the room to find the right one. About an hour later, there was a knock on the door. It was my Drainage Engineer friend.... “Can I come back in please? This is a far better seminar than the one I was supposed to be on!!!

Speakers Corner: Your favourite film?

Andy Hanselman: Some Like It Hot!. Tony Curtis, Jack Lemmon and of course, Marylin Monroe (and any Austin Powers film!)

Speakers Corner: Favourite book?

Andy Hanselman: Can I have 3 please? - Bonfire of the Vanities – Tom Wolf, Purple Cow – Seth Godin, Outliers – Malcolm Gladwell

Speakers Corner: Favourite holiday destination?

Andy Hanselman: So many to choose from again – New York last summer was outstanding.

Speakers Corner: What’s your tipple – wine, beer, champagne?

Andy Hanselman: Mine's a pint please!

Speakers Corner: Country or townie?

Andy Hanselman: I live in the countryside, enjoy busy cities, but like to get out in the wilds too!

If you are interested in booking Andy Hanselman for your live event or require any additional information regarding Andy Hanselman then please fill in the enquiry form below and one of the Speakers Corner booking agents will contact you within 24 hours.

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