- Conference Speakers
Topics:
- Business
- Leadership
- Marketing & Branding
- Sales/Customer Service
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Alan Hughes
Alan Hughes is an adviser and speaker on practical business leadership, marketing and real customer service.
A Man of Many Talents
Alan has led many lives and his CV is brimming with experience. In past lives Alan has been the Chief Executive, First Direct Bank; Chairman, National Identity Scheme Assurance Group; Member, Cabinet Office Delivery Council; Non-Executive Director & Audit Committee member, Identity and Passport Service; visiting lecturer INSEAD France, Saïd Business School Oxford and Warwick Universities; member of Leeds University Business School Advisory Board.
Alan has grown the profits and customer satisfaction of every business he has run. He trebled the size and profits of First Direct over 5 years, increased its lead as the UK’s most recommended bank, introduced internet and offset mortgage services. As General Manager in charge of Marketing at HSBC, he was responsible for re-branded Midland Bank, increased loyalty and sales. As MD, Alan grew Griffin Credit Services Ltd (a business-finance company) four-fold to market leadership. Elected to lead the international organisation of factoring companies.
Experienced Speaker
Recent clients for speaking events have included: Allianz Germany; Chordiant Software Inc.; First Direct; Johnson Controls Inc.; the Metropolitan Police; Morgan Sindall plc; Novartis Switzerland; O2 UK & Germany; Royal & Sun Alliance; StratX France; UK Government; Work Foundation; Institute of Customer Service, and has advised the National Health Service on leadership and the Governors of the BBC on developing accountability.
Speaking Themes
- Leadership and Communication - communication of the shared context, shared values and shared results that foster involvement
- Customer Service and Operational Effectiveness - engaging people and deploying the right measures and purpose-driven processes for operational performance
- Marketing Effectiveness - marketing driven by the customer, not focussed from the business at the customer
