Alan Hughes

Since I had the pleasure to meet with Alan on an INSEAD program few years back, he always has been a great source of inspiration for me and everyone who had a chance to work with him directly. Each time we had an opportunity to work together, I always could see his involvement and passion in sharing his amazing experience with our participants. His expertise coupled with his people skills made it always a pleasure and an engaging learning experience.
Director, The Momentum Effect Council

Over the last 7 years We have engaged Alan to work with Senior Managers from large conference platforms to informal discussions over dinner. He has a powerful message about the effectiveness of customer focus, liberating employees and the vital importance of values backed up by a track record which proves it works. Alan`s style is incisive, laced with good examples and engaging. He remains one of our most well received speakers and puts his all into making each event impact-full.
Business Development Director, The Work Foundation

Alan Hughes draws on a vast wealth of experience and knowledge on delivering service excellence, and is able to deliver deep insights in a clear and meaningful way. He is a captivating and thought-provoking speaker.
Deputy Dean (Operations and Finance) and Professor of Operations Management, Warwick Business School, University of Warwick

I have heard Alan speak to a senior practitioner audience for Cranfield School of Management, to director-level civil servants for the Cabinet Office and to marketing/CRM specialists at a London conference. Alan has inspired me deeply and never fails to inspire these diverse audiences. His message is one of leadership - how to lead an organisation that puts the customer first. He speaks with the authority of deep experience: through Cranfield's field research, I have seen at first-hand his profoundly beneficial impact on numerous organisations from banking to the public sector. He has a chief executive's eye for simplicity and for what really matters: good strategy and processes, yes, but above all, the right people with the right culture. And his delivery is superb. We all crave to be led by leaders, not managers; Alan provides a role model which we can all aspire to.
Director, Cranfield Customer Management Forum

Alan was interesting, entertaining and very engaging. His messages about customer experience, brand and values resonated perfectly with ours and helped us to explore what Macmillan is doing in these areas. The number of questions showed how well he had engaged with the audience.
Macmillan Cancer Support

I just wanted to pass on our thanks to Alan for his talk at our staff conference yesterday. He was interesting, entertaining and very engaging. His messages about customer experience, brand and values resonated perfectly with ours and helped us to explore what Macmillan is doing in these areas.
Macmillan Cancer Support

Alan is an inspirational speaker and presented engagingly with the audience. Hi focus on customer care is excellent and fitted the group perfectly.
Rentokil Initial PLC