Miya Knights

Miya Knights is a retail technology analyst, author, and consultant with over 25 years' experience helping organisations navigate digital transformation and unified commerce strategies. She owns and publishes Retail Technology magazine, is a member of the KPMG Retail Think Tank, and has co-authored bestselling books including Omnichannel Retail and Amazon, with her latest title, The Future of Shopping: Using Digital, Data and AI to Win with Customers, publishing in September 2026. Recognised by the Black British Business Awards and consistently ranked among the top retail influencers by RETHINK Retail, she delivers keynotes that equip retail leaders with practical frameworks for orchestrating customer experience, implementing unified commerce architectures, and measuring what truly matters in an AI-driven marketplace.

When Miya Knights co-authored *Omnichannel Retail: How to build winning stores in the digital world* with Tim Mason, former deputy CEO of Tesco, the book earned a shortlist place for the 2020 Business Book of the Year Award and established her as a leading voice on unified commerce strategy. Her follow-up title, *The Future of Shopping: Using Digital, Data and AI to Win with Customers*, arrives in September 2026 and promises to equip retail leaders with practical frameworks for orchestrating customer experience in an AI-driven marketplace. Over more than 25 years, Miya has built her career as a retail technology analyst, author, journalist, and consultant, specialising in how enterprise technology can address increasingly complex consumer expectations. She owns and publishes *Retail Technology* magazine, a publication she originally edited for a decade, and her influence extends across media, advisory boards, and strategic consultancy. The Black British Business Awards recognised her as their 2021 Arts & Media Senior Leader, whilst RETHINK Retail consistently ranks her among the top retail influencers each year.

Miya's career spans senior research and leadership roles that have shaped industry understanding of retail technology adoption. As Head of Industry Insight at Eagle Eye Solutions, she helped major retailers develop best-in-class loyalty and promotions strategies, whilst her earlier role as Global Technology Research Director at Planet Retail saw her co-author the bestselling book *Amazon: How the World's Most Relentless Retailer will Continue to Revolutionise Commerce*. She began her research career as Senior Research Analyst with IDC Retail Insights, having previously served as retail correspondent at *Computing* magazine and contributed regularly to *The Times*, *Financial Times*, *The Independent*, and numerous technology and business publications. Her expertise is frequently sought by broadcasters including the BBC, Channel 4, ITN, and Sky News, and she is regularly quoted by *Retail Week*, *The Grocer*, and *PaymentSource*, among others. Miya also judges the European Retail Technology Awards, The Grocer Gold Awards, and the eCommerce Awards, and serves as a member of the KPMG Retail Think Tank. She holds a Master's degree in English Literature and Language from the University of Oxford.

Miya's keynotes deliver actionable insight into the orchestration capabilities every unified commerce strategy now requires, the customer-facing technology choices that must vary by sector and market, and the measurement hierarchies boards should adopt. Drawing on examples from retailers including Inditex, Sonae Continente, and Sklavenitis, she helps audiences understand what to learn, build, and measure to master unified commerce in practice. Her speaking engagements cut through vendor hype and technology jargon, translating complex digital transformation challenges into clear strategic priorities that retail leaders can implement immediately. Whether moderating panel discussions, chairing industry events, or delivering keynotes, Miya equips organisations with the frameworks and evidence they need to make confident decisions about technology investment, customer experience design, and operational change. Audiences leave her sessions with practical tools, real-world benchmarks, and a clearer understanding of how to navigate the evolving retail technology landscape with purpose and precision.