Geoff Ramm

Geoff Ramm is a customer experience specialist and bestselling author who transforms forgettable service into remarkable moments that drive loyalty and competitive advantage. As creator of the Celebrity Service and OMG Marketing frameworks, he has spoken across 54 countries, working with global brands including Honda, British Airways, Emirates and McDonald's to deliver measurable impact: Tiger Brands achieved a 53% sales increase, whilst Bauer Media Group saw a record 70% response rate from campaigns inspired by his strategies. The youngest ever President of the Professional Speaking Association UK and a UK Enterprise Ambassador, Geoff equips organisations with practical tools to reimagine every customer touchpoint, turning everyday interactions into experiences that make businesses craved by customers and envied by competitors.

When Tiger Brands in South Africa implemented just one of Geoff Ramm's customer experience strategies, they achieved a 53% sales increase. That single result captures the essence of what Geoff has spent over two decades proving: businesses lose customers not because of poor service, but because of forgettable service. As creator and author of Celebrity Service and OMG Marketing, he has developed two transformative frameworks that help organisations turn everyday interactions into remarkable moments that drive loyalty, competitive advantage, and lasting recognition. His mission centres on a powerful truth: whilst good service brings repeat business, it's the memorable, surprising experiences that create customers who crave your brand, competitors who envy your reputation, and industries that rave about your success. Speaking across 54 countries, Geoff has worked with global brands including Honda, British Airways, Emirates, Warner Brothers, Suzuki, Specsavers and McDonald's to uncover service gaps they never knew existed and fill them in ways that wow customers.

Geoff's Celebrity Service framework and 120 Challenges have delivered measurable impact across diverse industries, from the Bauer Media Group's record 70% campaign response rate to transformations in organisations ranging from language schools to automotive giants. As the youngest ever President of the Professional Speaking Association UK, he has earned the Professional Speaking Award of Excellence and serves as a UK Enterprise Ambassador, championing business growth and innovation. His two bestselling books provide practical blueprints for creating cultures of exceptional service, offering insights that resonate globally. Based in Seaburn, Sunderland, Geoff continues to shape how businesses worldwide approach customer experience through major industry events, including the UK's GCA conference, the ABPCO Festival of Learning 2026, and GREEN×EXPO 2027 in Yokohama. His expertise positions him as a sought-after voice on service excellence, helping organisations across continents reimagine what's possible when every customer touchpoint becomes an opportunity to create magic.

Known for his high-energy style, infectious enthusiasm and sharp wit, Geoff combines storytelling, humour and practical tools to challenge leaders and teams to elevate their service standards beyond expectations. His interactive keynotes feature real-world examples, exclusive videos and visual reminders that keep audiences engaged whilst delivering strategies they can implement immediately. Whether delivering a 20-minute TED-style talk or a 90-minute masterclass, Geoff equips delegates with actionable ideas that transform the smallest details into moments that aren't just remembered, but celebrated. His impact extends far beyond the stage: organisations leave with the tools to design award-winning service strategies, boost employee morale, and create experiences that make them stand out in crowded marketplaces. More than a speaker, Geoff serves as a catalyst for change, helping businesses build lasting competitive advantage through service that turns customers into advocates and transforms ordinary transactions into extraordinary memories.