Paula Kennedy Garcia

Paula Kennedy Garcia is a global innovation strategist and Chief Customer Officer who specialises in human-centred technology, AI-driven solutions, and customer experience transformation. With over 25 years shaping emerging tech strategy across industries, she has led innovation at the intersection of artificial intelligence, automation, and experience design for major global organisations, earning recognition as Titan Innovator of the Year in 2023 alongside multiple Stevie and Globee awards. A Forbes Technology Council member and Founding Member of Chief UK, Paula equips leaders to harness AI and digital transformation with clarity and purpose, helping organisations connect technology to measurable business growth and lasting human impact.

When Paula Kennedy Garcia was named Titan Innovator of the Year in 2023, the recognition marked a milestone in a 25-year career spent transforming how global organisations harness emerging technology to connect meaningfully with people. Now serving as Chief Customer Officer at ellioCX, she has built her reputation advancing human-centred innovation across customer experience, digital health, and AI-driven solutions. From trust and safety in content moderation to neuroscience-enabled workplace wellbeing, Paula has consistently guided leaders through the complex terrain where artificial intelligence, automation, and experience design converge to create measurable impact.

Her credentials reflect both breadth and depth. As a Forbes Technology Council member and Founding Member of Chief UK, Paula has shaped innovation strategy for major global clients across fintech, generative AI, Web3, and adaptive learning. Her work has earned multiple Stevie and Globee awards, underscoring her ability to deliver pioneering solutions that balance technological sophistication with genuine human need. Beyond commercial leadership, she has served as a Non-Executive Director with Brain Injury Matters, demonstrating her commitment to purpose-driven impact. Paula holds certifications spanning strategic foresight, digital transformation, blockchain expertise, and cryptocurrency, equipping her to navigate the rapidly evolving digital landscape with authority. Her advisory roles with Summit Partners, the Customer Xperience Alliance, Form1, and Lua Health further cement her position at the forefront of innovation thinking, where she translates cutting-edge research into practical business outcomes.

Paula equips audiences with the clarity and confidence needed to turn emerging technology into competitive advantage. She demystifies artificial intelligence and automation, showing leaders how to implement solutions that drive efficiency whilst enhancing customer connection. Her presentations move beyond theory, offering actionable frameworks that help organisations navigate digital transformation with purpose and precision. Whether addressing the ethical dimensions of AI deployment, the commercial potential of Web3, or the future of customer experience in an automated world, Paula delivers insights grounded in real-world application. Audiences leave her sessions with practical tools to harness innovation responsibly, strategies to future-proof their organisations, and renewed confidence that technology can serve humanity when guided by thoughtful leadership. Her approach ensures lasting impact, empowering teams to create growth that is both commercially successful and meaningfully human.