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Interview An Interview with Linda Moir

An Interview with Linda Moir

Linda Moir is an exceptional keynote speaker. From Virgin Atlantic’s award winning service to the exemplary front of house service at the London 2012’s Olympic and Paralympic Games, she has been responsible for famously outstanding operations in HR and customer service management.

Linda Moir

What’s the biggest challenge you’ve overcome?

Lots and Lots of challenges! Biggest speaking challenge was when none of the IT worked so I had to speak for 45 minutes with no slides/videos but it worked. The biggest challenge in my life is probably being in a minority group i.e. a ginger Charlton Athletic supporter!

How did you get into corporate speaking?

After I finished at the Olympics I found I was getting lots of requests to speak to various audiences about how we planned and executed such an amazing event. I spoke to all sorts, schools, community groups as well as businesses. I really enjoyed sharing the lessons from the games and from my background in leading large work teams. I found audiences were really interested in the principles that drove such amazing and unique service.

Which event has been your favourite and why?

I enjoy all the events I speak at but I always enjoy the interaction with the audience, either though question and answer sessions or by getting the audience to participate in a simple exercise to understand their customers better. My style is quite informal (and irreverent) so I usually have some fun with my audience. One of my favourite events was speaking to the team at the Ministry of Sound where I spoke in almost total darkness in ‘The Box’ at the club.

Why do you enjoy being a speaker?

I love learning so I always enjoy getting insights into different industries and businesses. I see so many common issues and such innovative ways of tackling them. I find I can be a better speaker if I have some knowledge of the issues that the audience is trying to tackle.

Who would you most like to share a platform with?

I’d love to share a platform with Bruce Springsteen – no business reason but I have seen him in concert 28 times!

What do you do to ensure your presentation has a lasting impact?

I tell lots and lots of stories and use every day anecdotes – I don’t use traditional PowerPoint bullet lists (boring!) I use pictures of people and tell their story.

What can a typical corporate audience learn from your experiences?

That delivering a memorable customer experience is possible in whatever business you operate in. The knack is to unlock the potential and personality of the team who are responsible for delivering that service. I can share some simple achievable strategies for doing this.

What’s your favourite way to spend a Sunday?

Cooking roast dinner for my family and listening to Elaine Paige on Radio Two playing fantastically camp show tunes followed by a snooze on the sofa and an old movie.

What personal ambition must you fulfill before you die?

Having been lucky enough to travel the world I am really keen to explore the British Isles.

Can you leave us with an inspirational one liner from your speech?

Positivity breeds positivity.

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