Top 10 Customer Service Speakers for Your 2025 Event

Alan O’Neil is a leading authority on customer experience, culture, and brand transformation. With more than 25 years of experience advising companies across sectors, including Selfridges, Toyota, and Emirates, he knows how to turn service excellence into a competitive advantage. Drawing on his time guiding Selfridges through a major cultural shift, Alan shares practical steps for building customer focused teams that deliver consistently brilliant experiences. His talks are energetic, insightful, and filled with real stories that prove great service is never an accident, it is a mindset.

Known as “The Entrepreneur’s Godmother,” Alison Edgar helps organisations understand how sales and service go hand in hand. Having advised household names such as Microsoft and The Discovery Channel, she combines warmth, humour, and practical advice to help teams put customers first. Alison’s keynotes reveal how communication, empathy, and ownership can turn even difficult situations into positive outcomes. A champion of small business thinking, she encourages audiences to treat every customer interaction as an opportunity to build trust and connection.

Linda Moir has led service delivery for two of the world’s most recognisable brands, Virgin Atlantic and the London 2012 Olympic and Paralympic Games. With her distinctive blend of humour and insight, she shares how to create cultures where people genuinely enjoy delivering excellence. Linda’s lessons come from the front line of high pressure, high visibility service environments, where attention to detail and attitude make all the difference. Her sessions inspire leaders to invest in their people and create the kind of workplace energy that customers can feel.

As the former CEO of Sainsbury’s, Justin King transformed one of the UK’s largest retailers by putting customers firmly at the centre of the business. Under his leadership, Sainsbury’s returned to growth and became known for service that combined efficiency with warmth. Justin’s talks draw on his experience leading major teams through cultural change, sharing lessons on leadership, accountability, and the long term value of doing the right thing for customers. His insights resonate with audiences across every industry.

Retail expert, broadcaster, and best selling author Mary Portas has spent her career championing the power of people and purpose in business. Known to millions as the “Queen of Shops,” she helps organisations reconnect with what really matters to customers. Mary’s keynotes explore the future of retail and service through a human lens, showing that empathy and authenticity are the ultimate differentiators in today’s market. She delivers her message with honesty, passion, and optimism, urging audiences to put kindness and culture at the heart of commercial success.

Culture Manager at Innocent Drinks, Tim Dorsett knows how to connect company culture with customer happiness. He has helped shape Innocent’s distinctive tone of voice and employee experience, ensuring every touchpoint reflects creativity and care. Tim’s talks explore how internal culture directly impacts customer experience, offering practical ways to build engagement, collaboration, and personality within organisations. His sessions are light hearted, insightful, and brimming with ideas for making brands more human.

Lord Mark Price, former Managing Director of Waitrose, is passionate about the link between happy employees and happy customers. During his time at the John Lewis Partnership, he helped shape one of Britain’s most trusted retail models, built on fairness, collaboration, and purpose. In his talks, Mark explores how businesses can foster engagement and loyalty through trust and empowerment. With charm and clarity, he reminds leaders that the best customer experiences always begin with a motivated workforce.

Dr Michaela Merk is an international expert in customer loyalty, brand management, and leadership. Having worked with global luxury brands including L’Oréal, Dior, and Estée Lauder, she brings a wealth of experience to her talks on emotional engagement and service excellence. Michaela reveals how customer relationships are built not through transactions but through genuine connection and trust. Her sessions give leaders practical tools to elevate the customer experience while empowering their teams to act as brand ambassadors.

Entrepreneur, investor, and long standing star of Dragons’ Den, Deborah Meaden is known for her direct, values based approach to business. With experience across multiple sectors, she understands how customer experience and brand reputation go hand in hand. Deborah’s talks are candid and compelling, blending hard won business lessons with a focus on ethics and trust. She inspires audiences to lead with authenticity and to build relationships that stand the test of time.

As Chairman of the John Lewis Partnership for over a decade, Sir Stuart Hampson built a culture of service, integrity, and shared ownership. His leadership philosophy, rooted in respect for both people and customers, helped define the gold standard of British retail. Sir Stuart’s presentations draw on his extensive experience in business and public service, highlighting how values driven leadership can create sustainable success. He inspires audiences to see that the secret to great service lies in empowering people to take pride in what they do.