A Leading International Speaker Consultation & Booking Service

International Speaker Bureau

Tel: +44 (0)20 7607 7070

Search

Adrian Payne

Professor at Cranfield School of Management, Adrian is an authority on customer relationship marketing. A keynote speaker at public and in-company seminars and conferences around the world, Adrian draws on his practical experience in the business world as consultant and educator to many service organisations, professional service firms and manufacturing companies. 

If you are interested in booking Adrian Payne for your live event or require any additional information regarding Adrian Payne then please fill in the enquiry form and one of the Speakers Corner booking agents will contact you within 24 hours.

Call us on +44 (0)20 7607 7070
or email info@speakerscorner.co.uk

Adrian Payne Biography

Adrian Payne is a frequent keynote speaker at public and in-company seminars and conferences around the world. He also acts as a consultant and educator to many service organisations, professional service firms and manufacturing companies. He is an authority on Relationship Marketing and Customer Relationship Management and is an author of countless book and articles in these topics.

Professor Adrian Payne has practical experience in marketing, market research, corporate planning and general management. He has worked in many senior appointments including positions as Chief Executive for a manufacturing company and strategic planning and marketing positions.

Having worked widely in the IT, financial services, professional services, telecoms and utilities sectors, as well as working in manufacturing firms and government departments, Adrian is highly experienced in all aspects of running...

Adrian Payne is a frequent keynote speaker at public and in-company seminars and conferences around the world. He also acts as a consultant and educator to many service organisations, professional service firms and manufacturing companies. He is an authority on Relationship Marketing and Customer Relationship Management and is an author of countless book and articles in these topics.

Professor Adrian Payne has practical experience in marketing, market research, corporate planning and general management. He has worked in many senior appointments including positions as Chief Executive for a manufacturing company and strategic planning and marketing positions.

Having worked widely in the IT, financial services, professional services, telecoms and utilities sectors, as well as working in manufacturing firms and government departments, Adrian is highly experienced in all aspects of running a business.

An internationally recognised authority and author on CRM, Relationship Marketing, Customer Service and Marketing Strategy. He has acted as an advisor, consultant and educator to numerous leading organisations. He is Chairman of the Advisory Board of Vectia Ltd, a leading European consulting firm and Chairman of Brand Finance Aust Pty Ltd.

A visiting Professorship at Cranfield University in the UK and a Professor at the University of New South Wales in Sydney Australia, Adrian is an erudite and academic figure.

Previously he was Academic Leader of the Marketing Group, Director of the Centre for CRM and Professor of Services & Relationship Marketing and at the Cranfield School of Management, Cranfield University. He is a frequent keynote speaker at public and in-company seminars and conferences around the world. He specialises in addresses, workshops and executive programmes in Marketing Strategy, CRM, Customer Retention and Customer Service.

The author of numerous texts on relationship marketing, creating a competitive advantage and customer management, Adrian is a real expert in his industry.

His innovative research is published in many journals including: the Journal of Marketing, Journal of Marketing Management, Journal of the Academy of Marketing Science, Long Range Planning, Industrial Marketing Management, European Journal of Marketing, Business Horizons, British Journal of Management, Journal of Customer Loyalty and Journal of Strategic Marketing.

He has been an invited presenter at many universities and institutions around the world including: Northwestern University, Darden Scool University of Virginia, INSEAD, IMD, London Business School, Oxford University and Cambridge University.

He is a professional and engaging keynote speaker, who can offer business insight to the corporate circuit. He can deliver a tailored speech or presentation to fit your industry specifications.

His speaking topics include:

- CRM: Strategies for Acquisition & Retention, and lessons from experts.

- Strategic Marketing & Key Account Management

- Service-Profit-Chain – Metrics of New Marketing

- Managing Customer Relationships for Competitive Advantage

- Marketing Planning for Service Businesses

- Value Integration Among Customers, Employees and Shakeholders

- Service Excellence: The Role of Customer Relationship Management

For more information or to book Adrian Payne, call us on +44 (0)20 7607 7070 or email info@speakerscorner.co.uk

Read more

Related blog

Are you creating friction for your online customers?

Anders Sörman-Nilsson, a global futurist and innovation strategist, helps leaders and Fortune 500 companies…

New website features: searching for your speaker

We have new features on our website! When somebody contacts us to make an enquiry, we like to get right down…

View all blogs

Other speakers you might like

  • John Mattone

    John Mattone

    John Mattone is an inspiring keynote speaker, author and executive coach and was named on the Thinkers50…

  • Martin McCourt

    Martin McCourt

    Former Chief Executive of Dyson, Martin McCourt, is an innovative thinker with great knowledge of sales…

  • Jez Rose

    Jez Rose

    Behaviour specialist, customer service expert and international keynote speaker Jez Rose packs his upbeat,…

  • Robert Senior

    Robert Senior

    Robert Senior took over as worldwide CEO of Saatchi & Saatchi in January 2015. Formerly UK CEO of the…

  • Speakers Corner (London) Ltd
    Unit 31, Highbury Studios
    10 Hornsey Street
    London
    N7 8EL

    Tel: +44 (0)20 7607 7070 
    Fax: +44 (0)20 7700 8847 
    info@speakerscorner.co.uk

  • It was efficient and easy to understand what you were committing to. Lincolnshire Practice Managers Development Group

  • Footer Logos

    memberlogo-x4-.png

Agile web development by Byte9

Top