Customer Experience Speakers
Customer service has become one of the clearest ways businesses build trust, loyalty and long-term value. It is no longer just about solving problems quickly. It is about creating experiences that make customers feel heard, supported and confident in choosing you again.
If you are looking to book a customer experience speaker who can help your audience raise standards and deliver better experiences, our speakers are selected for their ability to combine strategic thinking with practical, usable ideas.
They cover everything from frontline service delivery and complaint handling to customer journey design, employee experience, service culture and digital transformation, whether you are planning a conference, training day or leadership event.
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Total results: 63
A A: £25k and over Johnny 'Cupcakes' Earle is an award-winning entrepreneur & brand hysteria expert who inspires cult-like loyalty through his world-renowned tee-shirt company 'Johnny Cupcakes'.
E E: £2k-£5k Jonny Combe is passionate about innovation, challenging organisational culture, finding creative ways to do new and exciting things within the often rigid confines of a large corporation.
B B: £15k- £25k The Vice Chairman and Head of Portfolio Businesses at Terra Firma and the former CEO of J Sainsburys PLC, Justin King harbours a wealth of retail industry knowledge spanning a successful 30-year career.
D D: £5k-£10k Kate Hardcastle MBE, a.k.a. The Customer Whisperer is the UK’s leading ‘go-to’ business expert on consumer insight for National TV & Media.
D D: £5k-£10k Kevin Gaskell is a globally recognised turnaround expert and former MD of Porsche and BMW. He has built and revitalised companies, generating over £3 billion in shareholder value, and is a sought-after keynote speaker. He is acclaimed for his transformative leadership and achievements in diverse sectors worldwide.
E E: £2k-£5k Linda Moir is a distinguished keynote speaker known for her transformative leadership in HR and customer service at Virgin Atlantic and the London 2012 Olympics.
D D: £5k-£10k Louise Fowler is one of the UK’s most successful business leaders. She launched the British Airways Executive Club, and then the first beds on a plane, which revolutionized business travel.
D D: £5k-£10k Dubbed ‘one of the nation’s favourite businessmen’ by the Independent, Mark was Managing Director of Waitrose for the preceding 9 years, and Deputy Chairman of The John Lewis Partnership for 3 years.
E E: £2k-£5k Martyn Dawes, founder of Coffee Nation and entrepreneur was always destined to do things his own way. As a keynote speaker he is inspirational and charismatic.
B B: £15k- £25k 'Queen of Shops' Mary Portas is recognised as a leading retail marketing guru having worked with brands such as Harvey Nichols, Harrods, Top Shop and Miss Selfridge to name but a few.
C C: £10k-£15k Max McKeown, often described as Europe's answer to Tom Peters, is a strategic advisor to Fortune 100 companies including Pfizer, Sony and Topshop, and was elected to the Customer Service Hall of Fame.
B B: £15k- £25k Author and professional business speaker Michael Bergdahl specialises in change and turnaround, and takes floundering businesses in the right direction with a unique professional passion.
C C: £10k-£15k Michaela Merk coordinated up to 1000 salespeople for premium and luxury groups (L’Oréal, Estée lauder Companies, Marionnaud) and now specializes in supporting companies transforming their sales and service personnel into brand ambassadors to provide the digitized customer with an unforgettable brand experience
D D: £5k-£10k Founder & former CEO of First Direct & Egg, Mike Harris offers customised keynote speeches on entrepreneurism, technology, innovation and customer service
B B: £15k- £25k Entrepreneur Nick Jenkins founded Moonpig.com in July 2000, and is now a Dragon on the BBC Two show Dragons Den.
E E: £2k-£5k Olga Guseva is an international customer experience strategy expert and customer-centric culture transformation specialist
D D: £5k-£10k Internationally known speaker, facilitator and author, Paul McGee is best known as the SUMO Man, teaching all to Shut Up, Move On.
E E: £2k-£5k Peter Avis is a multi-award-winning General Manager and customer service consultant with over 25 years’ international experience in the hospitality sector. In a career that has seen him launch high-end restaurants and some of the world’s most luxurious hotels, Peter’s rise through the hospitality industry, from dishwasher to 2009 winner of the UK Restaurant Manager of the Year, epitomizes the power of hard work and humility, along with a continued pursuit for exceptional quality and high standards.
E E: £2k-£5k Entrepreneur Ricky Walters opened his own part salon, part cocktail bar Salon64 in 2017 and already it has won numerous awards and is paving the way for not only salons, but businesses alike.
D D: £5k-£10k Rik Vera is a renowned thought-leader, keynote speaker, advisor and workshop facilitator on the topics of customer-centricity, ecosystems, change management, sales and marketing.
B B: £15k- £25k As a powerful sales and leadership keynote speaker, founder and an internationally renowned bias, diversity and inclusion expert, Risha Grant uses her experience to deliver diversity communication strategies, tactics and trainings to create an inclusive culture in every company and community.
D D: £5k-£10k A mobile financial services expert, a master of metaphor and an engaging storyteller, Roy Vella advises players large and small on how to deliver remarkable experiences through their mobile efforts.
E E: £2k-£5k Former star of the Channel 5 TV series The Hotel Inspector, she is also a broadcaster, food writer and awards host.
C C: £10k-£15k Sahar Hashemi, founder of Coffee Republic, is an internationally recognised thought leader on encouraging entrepreneurial behaviour in big companies.
Customer Experience Speakers blogs
Advice & FAQs about Customer Experience Speakers
Share your event details via our enquiry form. The more we know about your audience, organisation and customer experience goals, the easier it will be to match you with the right expert. We’ll be in touch within an hour with tailored recommendations, availability and fee guidance.
Our customer service speakers bring energy, humour and insight to one of the most important business drivers: the customer experience. They reveal what great service looks like today, how to build loyalty, and how empowered employees create memorable interactions that drive growth.
Yes. Many speakers show how a customer-first mindset starts with leadership and culture. They share strategies for communication, empathy and accountability that improve both internal and external relationships, helping organisations turn service excellence into a competitive advantage.
They’re perfect for client-facing teams, company culture days, or brand launches. Their talks make great opening sessions to set the tone for people-focused events or closing keynotes that leave audiences inspired to make every interaction count.
Have an enquiry?
We work with over 12,000 speakers, so if someone has caught your eye, or you would like to hear our expert recommendations, send us a message online and we'll respond within the hour (during business hours). Alternatively, call us on
+44 (0) 20 7607 7070
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